When you choose a date range in the GL Account Breakdown and click Search the results will appear in the table to the right. Untracked Items will be listed at the top of the table and can be displayed by clicking on the + sign to the left. Each order item that has untracked revenues will be listed with a link to that item.



Set GL Accounts

Navigate to Settings > Accounting > GL Accounts

  • Scroll down to Set GL Accounts and make sure each option is assigned a GL Account. 
  • If you need to create a new GL Account this can be accomplished in the top section labelled GL Accounts.

All of my GLs are set but I am still getting Untracked Press items?

When you create an order and force in a price you must choose a Press. 

The reason for this is, when a price is forced in the difference of the pricing is assigned to the Press line of the pricing table. If no press exists then there will be untracked revenues.


Fix an Untracked Press Item

  • Navigate to the order.
  • Click Actions > Unpost. 
    You may have to go to Settings > Accounting > Financial and toggle Unpost Orders from Past Months to Yes.
  • Click into the Order Item.
  • Enable Edit Mode.
  • Scroll down to Press and assign a Press.
  • Save
  • Enter the correct Invoice Date.
    If you receive an error navigate to Settings > Accounting > Financial and toggle Can Manually Enter Invoice Date to Yes.
  • Actions > Post

There are no Untracked Items in the GL Account Breakdown but I am still receiving errors when I perform a Closeout.

  • Adjust the Date Range to an earlier point in time to see if a previous item outside of the initial date range is the issue.

Watch GL Balancing