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A Customer Good is an item that you produce for a Customer that you need to keep track of.


Types of Customer Goods

There are 3 different types of Customer Goods: 

  • Finished Goods - This is a finished customer product.   

Example: Standard Envelopes with the company logo.


  • Customer Supplied Goods - This is a product supplied by the customer. It usually does not have a price associated. There is an associated customer instead of a replenishment product, as the product is supplied by the customer. 

Example: Promotional hats a customer would like included on any order they send.


  • Shell Stock - This is an unfinished product and it requires further production/ charges to complete the good. 

    Example: A Business Card Shell (Master or Base) that is printed and then Imprinted at a later date.

Customer Good Functionality

Customer Goods operate using Products which can be found in Online Ordering > Products. 


  • Finished Goods - Require a Replenishment and Depletion Product. This can be the same product or two separate products. 

  • Customer Supplied Goods - Require only a Depletion Product as the replenishment would come from your Customer supplying them to you.
  • Shell Stock - Requires a Replenishment and Depletion Product. The Replenishment Product should contain all of the specs for how you replenish inventory and the Depletion should include specs and pricing specific to how you deplete from inventory. 

    Example: Replenishment - 20up Business Card Shells printed 4/4 Quantity 10,000
    Depletion - 20up on Custom Stock (Business Card Shell) 1/0 Quantity 500.

Create a Customer Good

  • Navigate to Inventory > Customer Goods > New
  • Fill out the Fields shown below
  • Click Save


Note: Customer Supplied Goods will not have a Replenishment Product, in it's place you will see Customer.

Customer Good Fields


Blue HighlightRequired
No HighlightNot Required


FieldDescription
TypeDefault set to Finished Goods. Use the drop-down to select Customer Supplied or Shell Stock.
PrepaidSwitch default set to No. Toggle switch to Yes if item will be Prepaid.

If the customer good is set as prepaid, the price will be billed on replenishment. If the customer good is not prepaid, the replenishment will not be billed. The price dispersal will be systemically calculated and allocated as the customer good is depleted.

Note: Not visible if Type set to Customer Supplied.
NameEnter Name for the customer good.
DescriptionEnter a Description for the customer good.
LocationSelect Location of item.
Minimum LevelEnter value of Minimum Level of this item to be maintained.
Replenishment ProductTo add a Replenishment Product:
1. Select the pencil icon. An Add Product modal will open.
2. Select a product by checking box on the left-hand side.
3. Select {Add}.

Note: Not visible if Type set to Customer Supplied.
CustomerTo add a Customer:
1. Select the pencil icon. An Add Customers modal will open.
2. Select a customer by checking box on the left-hand side.
3. Select {Add}.

Note: Not visible if Type set to Finished Good or Shell Stock.


Set Depletion Product

  • From the Customer Good View click Add below Depletion Product.
  • Choose a Product
  • Click Save