Canned emails are a way to send different types of preset emails to clients quickly while maintaining consistency company wide. There can be single templates for each type of email, or multiple for each type of email depending on a customer, situation or the user sending them.

Deleting a Canned Email

Step    Action

  1.       Select {Settings} and then select {Canned Emails} under Communications

  2.      Select entries under Canned Emails to be deleted by checking boxes on the left-hand

           side. All entries can be deleted by checking box to left of {New} under Canned

            Emails  3.      Select {Delete}. A window will pop-up to confirm selected items to be deleted.

  4.     Select {OK} to delete selected items. A results window will pop-up to indicate

           the selected canned emails have been deleted.