Emails can be viewed from the Dashboard, under My Recent Communications.
or from the Records Page (Settings > Communications > Records)
The Status column will indicate if the email was sent, failed, delivered, or opened.
Status | Icon |
Delivered Indicates the email was sent and it was accepted by the recipients email server | |
Sent Indicates the email was successfully sent. | |
Failed The email could not be delivered to the recipients email server. Common reasons: Recipient email address does not exist or typed incorrectly, Domain name does not exist, Recipient email server has completely blocked delivery | |
Opened Indicates the recipient has opened the email. This will only show if all images in the email are fully loaded or if a link within the email is clicked. This may vary depending on email hosts. |