Email Tracking - Sent, Failed, Delivered and Opened


Emails can be viewed from the Dashboard, under My Recent Communications.


or from the Records PageĀ (Settings > Communications > Records)



The StatusĀ column will indicate if the email was sent, failed, delivered, or opened.

Status
Icon
Delivered

Indicates the email was sent and it was accepted by the recipients email server

Sent



Failed

The email could not be delivered to the recipients email server. Common reasons: Recipient email address does not exist or typed incorrectly, Domain name does not exist, Recipient email server has completely blocked delivery