If you will be using Gmail to integrate email with Docketmanager, you must use Port 587.

Designating an External Mail Server

Step      Action

  1.        Select {Settings} and then select {Integrations} under the Admin section. The Integrations 

             edit page will open.

  2.        Complete the following fields under the Email section.

Enter the Gmail Host address.
Enter the Port: 587
Enter your email address.
Enter your email password.
Select to switch SSL to Yes - this is required by Gmail.

  3.       Select {Save}. A window will pop-up to confirm Email settings successfully saved. 

            A panel will now appear to allow mail server to be tested.

Testing Mail Server

Test email will use the MIS from Name/Address as the sending mail address and will send the test email to the address provided by the user.

Enter the To Email Address and select {Send}. 

If you have two-step authentication enabled on your Gmail account, you must complete the steps below to authorize DocketManager's access of your account or you will get the following error:

"An error has occurred: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required."


To do this, click on the following link which will take you to your Gmail Security Settings: https://myaccount.google.com/security

Step      Action

  1.        Under {Signing In To Google} click {App Passwords


  2       Select {Mail} and then select {Other (Custom Name)}

  3       Enter a name for this authorized app password such as DocketManager then click 


4.        A password will be generated for use with DocketManager. Use this password in the 

           integration instead of your email password.

Below are some links if you are having issues with your email replying back to the correct sender: