General - Hierarchy of Handling Fees



The handling fee is applied to an order when a shipment is made or shippo is used. It covers the cost for the packaging, repackaging and movement of goods. The fee can be set as a percentage or dollar value.


Note: The handling fee is not applied if a Ship Type is used in place of a shipment/Shippo.


As the handling fee can be added in multiple ways on DocketManager, a hierarchy exists for applying the fee. 


The handling hierarchy is as follows:

     1Customer - The handling fee can be added directly to the customer's settings. (See Customers-Financial)

     2. Online Portal - The handling fee can be added directly to the Online Portal settings. 

     (See Online Configuration-Portals)

     3. Shippo integration with online customer (See Integrations-Shippo)