General - Hierarchy of Handling Fees
The handling fee is applied to an order when a shipment is made or shippo is used. It covers the cost for the packaging, repackaging and movement of goods. The fee can be set as a percentage or dollar value.
Note: The handling fee is not applied if a Ship Type is used in place of a shipment/Shippo.
As the handling fee can be added in multiple ways on DocketManager, a hierarchy exists for applying the fee.
The handling hierarchy is as follows:
1. Customer - The handling fee can be added directly to the customer's settings. (See Customers-Financial)
2. Online Portal - The handling fee can be added directly to the Online Portal settings.
3. Shippo integration with online customer (See Integrations-Shippo)