You can send an email confirming the order has been shipped at the order level, but you need to create a shipment first.

Step     Action

  1.       Select {Orders} in the navigation menu on the left-hand side.

  2.       Search for the order you want to print a packing slip for using the search filters and table.

  3.       Select the order you want by clicking on the order number to go to the Order view.

  4.       Scroll down to the bottom and click on the {+} button for New Shipment.

  5.       Complete the fields. When you are complete, select {Save}.

            Note: Any changes to locations using the New Shipment modal will be 

            applied to this shipment only. Edited location information will not be applied to 

            location information on the Customer profile.

Field	Description
Name	Enter a Name for the shipment.
Ship Date	The default Ship Date will be the current date. The ship date can also be selected manually by clicking the Ship Date field and then selecting a date from the pop-up calendar.
Tracking Number	Enter a Tracking Number for the shipment.
Origin Location	The Origin Location will be the default location for the company. It can be edited by hovering the mouse over the Origin Location field and selecting the pencil icon. Field Description Use as Customer Default set to Customer Name. This can also be set to Location Name using drop-down. Contact Default set to the Receiver on the order. This can also be set to any active available on the drop-down. Note: If the Contact is left blank, an error will generate when attempting to Get Rates. Saved Locations Use this option to change the Origin Address to another saved location. Address Name, Address, City, Region. Country, Zip/Postal Code These fields will pre-fill based on the default address on the account.
Billing Location	The Billing Location will be the default billing location for the contact. If the contact does not have a default billing address, it will use the customer's default billing address.  It can be edited by hovering the mouse over the Billing Location field and selecting the pencil icon. Field Description Use as Customer Default set to Customer Name. This can also be set to Location Name using drop-down. Contact Default set to the Contact on the order. This can also be set by manually entering a contact name or by selecting another company contact using the drop-down. Note: If the Contact is left blank, an error will generate when attempting to Get Rates. Saved Locations Use this option to change the Billing Address to another saved location. Address Name, Address, City, Region. Country, Zip/Postal Code These fields will pre-fill based on the default billing address for the contact/customer. If a different saved location is chosen, fields should automatically populate saved location details. Information can also be manually edited.
Destination Location	The Destination Location default will be the ordering customer's shipping address.  It can be edited by hovering the mouse over the Destination Location field and selecting the pencil icon. Field Description Use as Customer Default set to Customer Name. This can also be set to Location Name using drop-down. Contact Default set to the Contact on the order. This can also be set by manually entering a contact name or by selecting another company contact using the drop-down. Note: If the Contact is left blank, an error will generate when attempting to Get Rates. Saved Locations Use this option to change the Destination Location to another saved location. Address Name, Address, City, Region. Country, Zup/Postal Code These fields will pre-fill based on the default billing address for the contact/customer. If a different saved location is chosen, fields should automatically populate saved location details. Information can also be manually edited. Address Type Default set to Commercial. This can be set to Residential using the drop-down. Note: Address type can only be set on Destination Location.
Shipment Notes	Enter any relevant Shipment Notes in this field.
Parcels	This field opens the New Parcels modal so parcels can be added to the shipment. (See Shipments - Parcels)
Shipping is Taxable	Toggle switch to Yes or No depending on if Shipping is Taxable.
Tax Rate	Select all applicable Tax Rates. Note: If applying Tax rate, make sure Shipping is Taxable toggle set to Yes. For information on creating multiple shipments with different tax types, see Shipments - Applying Different Tax Types to Multiple Shipments
Cost	Enter shipping Cost.
Default Handling Fee	The Default Handling Fee will appear here. It can also be manually entered.
Price	The Price will systemically calculate based on the shipping cost and handling fee.

  6.       Go to the triple ellipses button on the shipment and select {Send Ship Email}. An email 

            modal window will open.

  7.       After reviewing the email, select {Send} to send the ship email.