create new ticket
check ticket statusTo navigate to Production Details edit mode, see Items - Production Details Edit Mode.
Graphics pricing can be calculated based on estimated and actual graphics time. For more information, see FAQ - How do Timers Calculate?
Graphics - General
Step Action
1. Enable Edit Mode and complete the applicable fields on the Graphics tab.
| Field | Description |
| File Name | Enter a File Name for the selected item. This can be the name of the print file ore working file as it is named on your local files. |
| Estimated Time | Enter an Estimated Time (Hours and Minutes). This is the estimated time that graphics will be presumed to take. |
| Bill Estimated Graphic Time | If set to Yes, this will price the estimated graphic time on the item whether there is actual time or not. If set to No, no graphics amount will be added to the item price unless there are actual graphics timers on the item to use for the price. |
| Graphic Rates | Select a Graphics Rate option from the drop-down menu. This is the hourly rate that the estimated graphics time will be based on. For more information, see Timer Rates. |
| Graphic Discount | Enter a value for the Graphic Discount percentage. This is the discount amount that will decrease the graphics amount. It will not be included in the item discount value. |
2. Select {Save} or {Save and View}. The Save and View option will save
graphics details and open the Order Item view page.
Proofs
Proofs can be submitted to your customers for online approval, with status and feedback of proofs found directly within DocketManager.
Note: In order for a proof file to be created, the item must have a file. For more information, see Item-Files.
Creating a Proof Record
Step Action
1. Enable Edit Mode and select the Graphics tab.
2. Select {New} under Proof. An Add Files modal will open.
3. Select proof file to be added by checking box to left-hand side of file Name.
4. Select {Continue}. A pop-up window will confirm proof record added
successfully. The proof record will now appear in the proof table.
A proof record can also be generated by creating a proof email. (See
Note: Once the proof record has been created, the proof status auto changes
to awaiting approval.
If the customer approves the proof, it comes back approved on DocketManager.
If the customer requires changes, they type comments/desired changes in the
box. The customer response comes back as proof notes and status on
DocketManager updates to indicate changes required.
Extra Features:
When client sends back a response the user who sent the proof gets an alert.
To find out when the status was updated, go to the graphics tab of the item
screen or on the production page with graphics view when hovering over proof
color.
Once a proof record has been created, proof notes can be added and the proof status can be manually changed. See Orders - Proof Notes and Orders - Manually Changing Proof Status.