create new ticket
check ticket statusThe Email function allows you to send an email specific to this item.
Location
Email is located in the top right corner of the New Item view under Actions.
- Click on Actions > Email.
- Select any Files that you would like to attach.
- Click Continue.
- Fill out the Email window.
- CC and BCC can be added by clicking the down arrow icon to the right of To.
- Choose a Canned Email from the drop down.
Want to learn more? Click here for Canned Emails.