create new ticket
check ticket statusCompanies or individuals who are existing customers or current prospects can be setup in the Customers section of the CRM. Custom defaults can be setup for each Customer that will transfer over to all new quotes and orders. Product access can also be automatically granted for all Customer contacts.
Note: Changes to the customer's online ordering settings (Default Portals, Online Security Roles, and Automatic Product Access) will not automatically be applied to existing Contacts and Products already setup online. The Online Ordering changes will only be applied automatically to newly created Products or Contacts.
Adding Online Ordering Information
Step Action
1. Select {Online Ordering} on the right-hand side of screen to auto scroll to
Online Ordering section.
2. Complete fields for customers Online Ordering information.
| Field | Description | ||||||||||||||||||||
| Payment | These will be the default and fallback Payment options an Online Contact will have available at checkout. | ||||||||||||||||||||
| Shipping | These will be the Shipping options an Online Contact will have available at checkout. | ||||||||||||||||||||
| Order Due | These will be the Shipping options an Online Contact will have available at checkout. | ||||||||||||||||||||
| Logo | This logo will replace the Portal logo when a Contact from this customer is logged in. To Add a Logo: 1. Select {Choose File}. An Open File modal will open. 2. Locate Logo file to be added. 3. Select {Open}. The logo image will appear under Logo. Note: To Delete the logo, select the X on the top-right corner of the image. | ||||||||||||||||||||
| Primary Color | This will be the primary color (dominant color used in most menus) used on a portal when a Contact from this customer is logged in. | ||||||||||||||||||||
| Secondary Color | This will be the secondary color (accent color used for certain areas) used on a portal when a Contact from this customer is logged in. | ||||||||||||||||||||
| Customer's Default Portals | These selections will be the default Portals each new Contact of this customer will be given access to. | ||||||||||||||||||||
| Budgets | To Add a Budget: 1. Select {Add} under Budgets. An Add Product modal will open. 2. Check boxes on left-hand side for any budgets to be added. 3. Select {Add}. To Create a New Budget: 1. Select {New} under Budgets. A New Budget modal will open. 2. Complete the fields.
3. Select {Save}. To Edit a Budget: 1. Select the Code for the Budget to be edited. The Budget modal will open. 2. Make required changes. 3. Select {Save}. To Remove a Budget: 1. Check boxes on left-hand side of each budget to be removed. 2. Select {Remove}. | ||||||||||||||||||||
| Automatically Grant Contacts Budget Access | Default is set to Yes, granting all new Contacts access to all budgets under the customer. If this is set to No, all budget access must be manually applied to contacts. | ||||||||||||||||||||
| Automatically Grant Contacts Product Access | Default set to No. If this is set to Yes, all new Contacts created will be given access to all products under the customer, and all new Products created will be applied to all current contacts. If this is set to no, all Product access must be manually applied to Contacts for this customer. Note: Existing Contacts will not be automatically be granted product access to existing products for this customer when toggled to Yes. Existing product access will need to be manually applied for existing Contacts but new products will be applied automatically. | ||||||||||||||||||||
| Online Security Role Access | These selections will be the available options an Online Admin user will have access to grant to their online users. For more information, see Online Configuration - Security. |
3. Select {Save}. A pop-up window will confirm the customer updated successfully.
Editing or Deleting Online Ordering Information
Step Action
1. Make required changes to fields under Online Ordering section.
2. Select {Save}. A pop-up window will confirm the customer updated successfully.