The tax on an order will calculate based on the tax rate that has been set on the order or on the shipment.
Does the order have a tax rate? (See Customer Defaults - Financial)
Step Action
1. From the Order View page, hover mouse over Actions and then select {Edit} from
the drop-down menu. The Edit Order modal will open.
2. Locate the Tax Type field. If blank, select applicable tax type options from the
drop-down.
3. Select {Save}. The tax amount and rate should now be visible under order
Details section.
Note: This will update the tax rate for the current order but you may also want to
update the customer with a default tax rate. For more information, see
If the order has a shipment, and shipment is taxable, the tax will be calculated off of the items allocated to that shipment.
Step Action
1. From the Order View page, hover mouse over the name of a shipment and select the pencil
icon that appears. The Edit Shipment modal will open.
2. Confirm the Shipping is Taxable toggle is set to YES.
3. Locate the Tax Rate field. If blank, select applicable tax rate options from the
drop-down.
4. Select {Save}. The tax amount and rate should now be visible under order Details section.
Note: This will update the tax rate for the current order but you may also want to
update the customer with a default tax rate. For more information, see
For more information, see Orders - Creating a Shipment.