FAQ - Why Isn't Tax Calculating on my Order?
Does the order have a tax rate? (See Customer Defaults - Financial)
If not, does the customer have a default tax rate set?
- if yes, edit the order and add the tax rate.
- if no, edit the customer and add one for future orders, edit the order and add the tax rate.
Does the shipment have a tax rate? (See Orders - Creating a Shipment)
If yes, does the order have a shipment?
if items are allocated on a shipment then the tax is calculated off that, ensure the shipment has a tax rate.