Does the order have a tax rate? (See Customer Defaults - Financial)

If not, confirm if the customer has a default tax rate set?

  • If yes, edit the order and add the tax rate.
  • If no, edit the customer and add one for future orders, edit the order and add the tax rate.


Does the shipment have a tax rate? (See Orders - Creating a Shipment)

If yes, does the order have a shipment? 

  • If items are allocated on a shipment. then the tax is calculated off that. Ensure the shipment has a tax rate.