DocketManager

General FAQ 4

• FAQ - What Version am I on?
• FAQ - Is DocketManager Down?
• FAQ - Why are Documents not Displaying?
• FAQ - How to Add/Remove an Employee from DocketManager?

Accounting 17

• FAQ - Can You Bulk Set GL Accounts
• FAQ - How to Apply an Overpayment to an Account
• FAQ - Why Isn't Tax Calculating on my Order?
• FAQ - How Do I Process Customer Credit and Refunds?
• FAQ - How to Apply an Order Credit to Another Order?

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Orders/Quotes 6

• FAQ - How to Manually Set an Invoice Date
• FAQ - How to Change a Tax Type on an Invoice
• FAQ - How to Reprint an Order?
• FAQ - How do Timers Calculate?
• FAQ - Why did my item/product price not change after I updated pricing on my job template?

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Presses 5

• FAQ - How to Calculate Ink
• FAQ - How is Wide Format Pricing Calculated?
• FAQ - How to Calculate a Web Press?
• FAQ - How do the Different Scale Selections Work?
• FAQ - What are Press Groups?

Online 7

• FAQ - How to Integrate Your Online Products with Shippo
• FAQ - Why are Products Not Showing Online?
• FAQ - Why are Variable Template Fields not Shifting?
• FAQ - How do I add Companies to a Portal?
• FAQ - How to Setup Online Ordering?

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Inventory - Stock, Supplies, and Customer Goods 13

• FAQ - How To Determine Stock That Still Needs To be Added to DocketManager?
• FAQ - How Can I Add On-Hand Stock?
• FAQ - What is the Difference between On-Hand and Available?
• FAQ - What is the Minimum Level for on Stock, Supplies, and Customer Goods?
• FAQ - Why is There an Unposted Order Showing in my Inventory Adjustments?

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POS 2

• FAQ - What is the POS system?
• FAQ - How to Add/Remove Products from POS?

Customers & Contacts 4

• FAQ - How do I Merge a Duplicate Customer?
• FAQ - How do I Bring Back a Deleted Customer?
• FAQ - What is a Marketing Campaign?
• FAQ - What is the difference between a Marketing Campaign and a Marketing List?

Communications 6

• FAQ - Why are Emails not Going Through?
• FAQ - Why Did My Email Fail to Send?
• FAQ - How to setup Office 365 SMTP configuration?
• FAQ - Why does an Email Sent to Multiple Individuals Only Show One Status?
• FAQ - Can I Undo Changes After Editing a Document Template?

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Reports 2

• FAQ - What Types of Reports are Available on DocketManager?
• FAQ - Can you Add a New Report to my System?

Job Templates and Products 7

• FAQ - Why Isn't my Template Pricing Working?
• FAQ - What is the Difference Between a Job Template and a Product?
• FAQ - What is the Difference between a Template Group, Template Name, and Template Option?
• FAQ - What to do if I Accidentally Inactivated all My Template Options Instead of Just One?
• FAQ - What are Group Templates For?

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Settings 15

• FAQ - What is in Each Settings Section?
• FAQ - What to Do if An Employee Forgot to Clock In/Out?
• FAQ - How do I Assign Tasks to my Employees?
• FAQ - Why Can't my Employee see all Orders / Customers in the System?
• FAQ - How Can I Use Custom Exports to Create Customized Reports?

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