Important: For best results, ensure your computer is not under heavy load and has sufficient available memory and disk space, as limited system resources can significantly impact web application performance.

Quick Navigation


System Resource Check (Recommended)

Before continuing, verify your system performance:

Press Ctrl + Shift + Esc → Go to the Performance tab


✅ Healthy System (Good Starting Point)

  • CPU usage is low (typically under 20% when idle)
  • Approximately 50% or more free RAM available
  • Low disk activity





❌ Resource-Constrained System (slow loading)

  • High CPU usage
  • High memory usage (low available RAM)
  • High disk activity
    If your system looks like this example, close unused applications or restart your computer before testing again.


Step 1: Try a Private / Incognito Window

  • Press Ctrl + Shift + N
  • Open the page again and test

Result:
If the page performs better, the issue is likely caused by a browser extension.

Step 2: Test on Your Phone (Cellular Data)

  • Turn WiFi OFF
  • Use cellular data (5G/LTE)
  • Open the same page

Result:
If it works on your phone, the issue is likely with your computer or network.

Step 3: Try a Different Browser (Recommended: Firefox)

 Download Mozilla Firefox 

Result:
If it works in Firefox, the issue is likely related to your original browser.

Step 4: Disable Browser Extensions

Temporarily disable extensions such as:

  • AdBlock / uBlock Origin
  • Privacy Badger / Ghostery
  • NoScript
  • VPN browser extensions
  • Grammarly, Honey, or other toolbars

Quick Test (Recommended):

  • Use Incognito mode (fastest)
  • Or disable all extensions:
  • chrome://extensions
  • edge://extensions

Step 5: Clear Browser Cache

  • Press Ctrl + Shift + Delete
  • Clear cached images and files

Step 6: Disable VPN or Network Filtering

 VPN Software

  • NordVPN
  • ExpressVPN
  • Surfshark
  • Proton VPN
  • Cisco AnyConnect
  • GlobalProtect (Palo Alto)

 Security / Web Filtering Software

  • Webroot SecureAnywhere
  • Sophos Endpoint / Sophos Home
  • ESET Internet Security
  • Bitdefender
  • Kaspersky
  • Malwarebytes (Web Protection enabled)

 Corporate / Enterprise Filtering Tools

  • Zscaler
  • Cisco Umbrella (OpenDNS)
  • FortiClient VPN / Web Filter
  • Check Point Endpoint Security
  • Netskope

 DNS / Ad Blocking (Network-Level)

  • Pi-hole
  • AdGuard (Desktop or DNS)
  • NextDNS
  • OpenDNS (home configurations)

 Browser-Based VPN / Filtering Extensions

  • NordVPN browser extension
  • Hola VPN
  • AdGuard Browser Extension
  • Avast Online Security
  • McAfee WebAdvisor

If you're unsure whether any of these are running, try testing from a different network (such as a mobile hotspot) to rule out filtering.

Step 7: Restart Your Computer

Still Having Issues?

Please provide the following:

  • Browser name and version
  • Whether it worked in a private window
  • Results of the cellular test
  • A screenshot of the issue