Question:

I have a grouped item on an existing order. How do I turn it into a product so customers can order it again online?

Answer:

Create a new product for the customer, then use Insert to bring the whole group in from the original order.

How to do it:

1. Go to Online Ordering > Products.
2. Click New.
3. Choose the customer the product is for.
4. Click Save.
5. Click Insert. The Add Item window opens.
6. Click Clear to remove the default search filters.
7. Search by the order number the grouped item is on.
8. Click the plus icon beside the group to add it.
9. Click Add.

All of the items in the group are added to the product together.

Important - Primary product settings:

Only the settings on the primary product apply to a grouped product. Settings on the other items in the group are ignored. Set all of these on the primary product:

• Product Attributes
• Product Catalog
• Thumbnail Image(s)
• Variable Template

For example, if one of the grouped items needs a variable template, add the template to the primary product, not to that item.