Question:

I made an entry by mistake, or entered it wrong. How do I delete it?

Answer:

Entries can't be deleted, but you can zero out an entry so it has no effect. To do that, remove any orders it's applied to and set every dollar amount on it to $0.00. The entry stays in the system as a $0.00 entry, and you can reuse it later for something else.

How to zero out an entry:

1. Go to Accounting > Entries and find the entry.
2. Hover over the entry number and click the pencil icon to edit it.
3. On the Applied Orders tab, remove any orders the entry is applied to.
4. On the GL Account Allocation tab, change each amount to $0.00.
5. Check the Tax Allocation and Commission Allocation tabs, and change any amounts there to $0.00 too.
6. Click Save.

The entry total should now be $0.00, and it no longer affects the customer's balance or your GL accounts.

Good to know:

• Entry on the wrong customer? The customer can't be changed on an entry. Zero out the wrong entry, then create a new entry on the correct customer.
• Reusing the entry: instead of creating a new entry later, you can edit a zeroed-out entry and use it for a different purpose.