Customers - Creating a New Customer


Overview


Companies or individuals who are existing customers or current prospects can be setup in the Customers section of the CRM. Custom defaults can be setup for each Customer that will transfer over to all new quotes and orders.


New Customers can be created by: 


A) Selecting {New} on Customer tab under CRM
B) Hovering mouse over New on top navigation bar and selecting {Contact} from the drop-down. This opens the New Contact modal.
C) Selecting the + icon to left-hand side of customer field from POS page


A New Customer modal will open.

Creating a New Customer

Step     Action

  1.      Complete the General fields from the New Customer modal.

Field
Description
Name
Enter the customer Name.
External Identifier
Enter an External Identifier for this customer.
Phone

Enter in the customer’s phone number.

 

Note: If there is a main office number enter it here, you can add extensions or a contact’s direct information during the Adding Contacts stage.
Fax
Enter customer Fax number.
Email
Enter customer Email address.


Website
Enter customer Website.
Add New
This field allows for additional contact information (ie. phone, mobile, pager, etc.) to be added.

Select an option from the drop-down menu under Add New.
Enter contact information in the field to right of drop-down. Select {Add}.

Additional Contact Info


Parent Company
Switch default set to No. If switch toggled to, Yes, the option to add Child Companies will be available.
Child Companies

To edit, add, or delete Child Companies. (See Customer-Child Companies)

Note: The section to add Child Companies is only visible when Parent Company switch toggled switch. 
Sales Rep
Select a Sales Rep from the drop-down menu who is to be the default for this customer (if applicable).
CSR

Select a CSR from the drop-down menu who is to be the default for this customer (if applicable).

Graphic Artist
Select a Graphic Artist from the drop-down menu who is to be the default for this customer (if applicable).
Tags
Select one or more Tags from the drop-down menu.
Note: These options can be modified. (See Customer-Tags)

Shipping Type

Choose a Shipping Type from the drop-down menu (if applicable). This will be the default shipping type that will come up automatically when you create an order item. You can override this when creating individual order items.

Invoice

Select an Invoice option, if applicable.

Terms

Select the Terms from the drop-down menu, if applicable.

Customer Since
Select a Customer Since date using the calendar.
Default Order Statuses
Select one or more Default Order Statuses (Time Sensitive, Rush, Date Sensitive, and Priority) from the drop-down menu. These will be applied to each new order created for this customer.
Default Item Statuses
Select one or more Default Item Statuses (Time Sensitive, Rush, Date Sensitive, and Priority) from the drop-down menu. These will be applied to each new item added to this customer's orders.
Default Order Tags
Select one or more Default Order Tags from the drop-down menu. These will be applied to each new order created for this customer.
Default Item Tags
Select one or more Default Item Tags from the drop-down menu. These will be applied to each new item added to this customer's orders.


 

  General customer information can be saved by selecting {Save} at bottom right corner of the modal window. 

  A customer view page will open. The page will now show the name of the new customer.

Additional Customer sections can also be completed from the New Customer modal before saving.

(See Customers-Locations, Customer-Financial, and Customers-Online Ordering)