There are any number of issues that may impact the running of DocketManager. To determine if DocketManager is down, below is a list of things to try before contacting support. 

If the DocketManager site appears to be running slowly:

• Check your internet connection with a speedtest (See speedtest.net). A decent upload speed is important for DocketManager to function optimally.
• Try accessing DocketManager from your cellphone. Ensure WIFI is turned off first.
• If DocketManager still slow, contact support to open a ticket.

If you are unable to access the DocketManager site:

• Check your internet connection with a speedtest (See speedtest.net). A decent upload speed is important for DocketManager to function optimally.
• Try accessing DocketManager from your cellphone. Ensure WIFI is turned off first.
• Try entering your url into proxysite.com to see if your server or ISP is blocking the site.
• If you still cannot access DocketManager, contact support to open a ticket.

Please ensure you note all the steps above that you tried in the ticket. It is also important to specify if the issue is impacting all users, some users or if just you are down.