FAQ

FAQ - What Version am I on?
FAQ - What Version am I on? To check which version of DocketManager you are on, click your name in the top right corner of the screen, then click Releas...
Mon, 30 Jul, 2018 at 9:27 PM
FAQ - How to Manually Set an Invoice Date
FAQ - How to Manually Set an Invoice Date The invoice date can be manually set from the order view page. Step      Action    1.       Select Edit fro...
Thu, 14 Sep, 2017 at 9:32 PM
FAQ - How to Change a Tax Type on an Invoice
FAQ - How to Change a Tax Type on an Invoice The Tax Type can be changed from the order view page. Step      Action    1.       Select Edit from the...
Mon, 13 Nov, 2017 at 12:06 AM
FAQ - Can You Bulk Set GL Accounts
FAQ - Can You Bulk Set GL Accounts Some GL Accounts can be bulk set. Grouped items can be identified by the + sign on the left-hand side.    These c...
Mon, 28 Aug, 2017 at 9:26 AM
FAQ - How to Apply an Overpayment to an Account
FAQ - How to Apply an Overpayment to an Account An Overpayment can be applied to an unposted order from the order view page or from the payments tab und...
Sun, 12 Nov, 2017 at 9:05 PM
FAQ - How to Calculate Ink
FAQ - How to Calculate Ink Ink can be calculated in numerous ways. Here are a few different methods for calculating: Calculating Ink on Department It...
Sun, 11 Feb, 2018 at 10:15 PM
FAQ - Is DocketManager Down?
FAQ - Is DocketManager Down? There are any number of issues that may impact the running of DocketManager. To determine if DocketManager is down, belo...
Mon, 18 Jun, 2018 at 1:07 PM
FAQ - Why are Documents not displaying?
FAQ - Why are Documents not displaying? If the reports will not generate, make sure you click on the pop-up blocker.  Then check the radio button be...
Sun, 11 Feb, 2018 at 10:25 PM
FAQ - Why Isn't my Template Pricing Working?
FAQ - Why Isn't my Template Pricing Working? Template Pricing is based on the specs that are set on the template, however Department Items can be set...
Sat, 7 Apr, 2018 at 10:48 PM
FAQ - Why Isn't Tax Calculating on my Order?
FAQ - Why Isn't Tax Calculating on my Order? Does the order have a tax rate? (See Customer Defaults - Financial) If not, does the customer have a...
Tue, 20 Feb, 2018 at 3:13 PM