There are several canned email Types available on DocketManager but they cannot be customized. Multiple emails can be created for each type.
Once a Canned Email has been saved with a specific type, the Type field cannot be edited.
The available email Types include:
Accounting
General
Item
Journal Entry
Login
Online Order Confirmation
Online Order Needs Approval
Online Order Sent For Approval
Orders
Outsources
Proof
Purchase Order
Quote
Shipping
create new ticket
check ticket status