Communications

FAQ - Why are Emails not Going Through?
Are emails being identified as spam? If emails are not going through, they may be seen as spam by email provider's security settings.  You can che...
Fri, 9 Aug, 2019 at 11:25 AM
FAQ - Why Did My Email Fail to Send?
Email delivery failure can occur for many reasons.  Below are a few reasons why an email fails to be delivered: Service Disruption - There may been ...
Thu, 19 Sep, 2019 at 3:32 PM
FAQ - How to setup Office 365 SMTP configuration?
Note: You are responsible for configuring your email setup. The method below has been provided to assist you when settings up Office 365 SMTP configuration....
Fri, 9 Aug, 2019 at 11:23 AM
FAQ - Why does an Email Sent to Multiple Individuals Only Show One Status?
An email can have one contact in the To field and additional individuals added in the BB and CC fields. The contact in the TO field is the primary contact. ...
Fri, 9 Aug, 2019 at 11:26 AM
FAQ - Can I Undo Changes After Editing a Document Template?
Document Templates are used throughout DocketManager for work orders, invoices, packing slips, labels, etc.  When a Document Template is edited and save...
Thu, 19 Sep, 2019 at 3:34 PM
FAQ - Can I Make My Own Types of Canned Emails?
There are several canned email Types available on DocketManager but they cannot be customized. Multiple emails can be created for each type. Once a Canned ...
Tue, 10 Sep, 2019 at 9:52 PM