Communications

FAQ - Why are Emails not Going Through?
Back Are emails being identified as spam? If emails are not going through, they may be seen as spam by email provider's security settings.  You can check to see the likeliness of this us...
Tue, Jul 13, 2021 at 11:33 AM
FAQ - Why Did My Email Fail to Send?
Email delivery failure can occur for many reasons.  Below are a few reasons why an email fails to be delivered: Service Disruption - There may been a disruption to your internet connection...
Thu, Sep 19, 2019 at 3:32 PM
FAQ - How to setup Office 365 SMTP configuration?
Note: You are responsible for configuring your email setup. The method below has been provided to assist you when settings up Office 365 SMTP configuration. These steps may not work for everyone, ...
Thu, Jan 5, 2023 at 12:47 PM
FAQ - Why does an Email Sent to Multiple Individuals Only Show One Status?
An email can have one contact in the To field and additional individuals added in the BB and CC fields. The contact in the TO field is the primary contact. The status on the email is determined by...
Fri, Aug 9, 2019 at 11:26 AM
FAQ - What Document Tags are Available to Use on This Document?
Below is a list of Document Types with a link to the available tags. Shipping Label Document HTML Tags Deposit Ticket Document HTML Tags Invoice Document HTML Tags Outsourced Purchase Orde...
Thu, Oct 22, 2020 at 11:20 AM
FAQ - Can I Undo Changes After Editing a Document Template?
Back Document Templates are used throughout DocketManager for work orders, invoices, packing slips, labels, etc.  When a Document Template is edited and saved, changes CANNOT be undone.  ...
Wed, Nov 18, 2020 at 11:57 AM
FAQ - Can I Make My Own Types of Canned Emails?
Back There are several canned email Types available on DocketManager but they cannot be customized. Multiple emails can be created for each type. Once a Canned Email has been saved with a specif...
Wed, Nov 18, 2020 at 12:54 PM
FAQ - What Document Tags are Available to Use on Canned Emails?
Back Below is a list of Canned Email Types with a link to the available tags. General Canned Email HTML Tags Invoice Canned Email HTML Tags Quote Canned Email HTML Tags Shipping (Items) C...
Mon, Apr 5, 2021 at 2:21 PM